Wendy's Dec 2023 FreshAI drive-thru pilot — co-developed with Google Cloud — was pulled from most locations after TikTok fail compilations exposed: random $54 of nuggets appearing in orders, small children being upsold to 'double baconator' meals, a driver asking for a Coke being quoted the price of a Frosty, and the bot saying 'I don't understand' an average of 7 times per order. Wendy's PR insisted the pilot was a 'success'; leaked internal metrics showed 86% of orders required human intervention.